In November 2008 the government passed the Dormant Bank and Building Society Accounts Act. One of the major principles of the act is to reinvest unclaimed money back into the community. So what exactly does this mean for those who are looking to reclaim their lost money?
Dormant Bank Accounts and Unclaimed Assets
In banking terms a bank account is dormant if there has been no customer activity within a set time period; usually between three and 15 years. Most banks will write to customers asking if they wish the account to remain active. However, in a number of cases banks will not be able to reach customers due to reasons such as moving home or name changes. Customers can still reclaim money in dormant bank accounts even if the money has been redistributed under the Dormant Bank Account Act.
The Government Wants Your Money
The Dormant Bank and Building Society Act 2008 has been introduced to redistribute unclaimed money in dormant bank accounts. This will also include building societies and National Savings and Investments (NS&I) accounts. There is a huge amount of unclaimed money sitting in dormant bank accounts. With the new act in place the government will be able to collect and distribute unclaimed money from dormant accounts after 15 years.
Where the Unclaimed Money is Going
If the government does collect the money from dormant accounts then the money should be distributed into the wider community. This can include banks donating the money to charity and funds being donated to the Big Lottery Fund with funds then distributed into various community projects. According to the government the money from dormant accounts is allegedly being taken to benefit the wider community.

Tell us what might be out there and we will map out the exact UK services to search, in the right order, to track down unclaimed money.
Try our Unclaimed Money Tracer free, here on this site →Customers Will Be Able to Reclaim Their Money
There has been a rise in customers reclaiming their lost or forgotten funds. Many customers have been using unclaimed money tracking services to recover old or forgotten bank accounts. Customers who find their dormant accounts can still claim back their money plus any interest due even if the account is dormant and the money has been collected by the government.
Your situation may be slightly different. ask a question below ↓ and our editorial team will reply with our advice.
The Dormant Account Time Period is 15 Years
Different financial institutes have different rules as to what time period an account actually becomes dormant. The government has set the dormant account time period as 15 years before they can collect the unclaimed money. If there has been no customer activity in this 15 year time period then the government will collect this money. The definition of customer activity is contact with the bank or building society or any transactions on the account.
Protection from the Dormant Bank Accounts Act
If customers are aware that they have old accounts with money still in them then it is an easy process to keep the government from taking the money. Simply contacting the bank and asking for an account balance is classed as customer activity. Depositing or withdrawing money in an account will also be classed as customer activity. By doing this the government and the banks cannot class the account as dormant.
Find Your Old Accounts
There is around £500 million in unclaimed money sitting in dormant bank accounts. There is also a further unclaimed £435 million sitting in NS&I accounts. It’s no surprise that unclaimed money trackers have grown in popularity. Companies such as the Unclaimed Assets Register can help reconnect customers with forgotten and lost accounts. They will charge a small fee for this service, around £25, but if successful the payoff could be worth the small charge.
The Dormant Bank and Building Society Act 2008 means that millions of pounds will be taken from customer’s accounts. It is in customer’s best interests to find any dormant accounts. This can include deceased relatives who have died without leaving a will. It is up to the customer to prove that the account is actually theirs before they can reclaim any funds taken by the government under this new act.
"While going through the files here for auditing, i discovered the sum of US$5,200,000 which has been in a dormant account here, belonging to a deceased customer of the bank who died accidentally couple of years ago leaving his fund here without anybody as the next of kin to claim the fund. After much verifications and inquiries, i discovered that all that is needed to be done is to present somebody to the bank here who will stand as the next of kin and beneficiary of the fund for a smooth transfer of the fund to his or her bank account.
I contacted you therefore because you bear the same surname with our deceased customer so that i can insert your name here as the next of kin and true beneficiary of the fund. It is therefore very necessary that something is done fast because the time limit for which the fund need to be claimed or confiscated is almost at hand so if nothing is done now the fund will be confiscated and shared between the greedy chief executive officers of this bank".
It is possible that it is scam or not? It was a large amount of money and I researched about this? Thanks
I used to live in UK and got account of Midland bank from1991 to 1995.
And I was back to Japan with remaining some money in the account.
At the time I gone to Japan, I treated to changed address to my previous office, and I could collect statements, but the office had been closed unfortunately and I forgotten to treated change my home address in Japan.
Already at least 19years passed from i couldn't get statements.
Then I wonder if I can claim to get back my money.
I hope you can help me with this
Thank you
Ask Unclaimed Finances a question
Ask our editorial team a question and we will reply with our advice. Tell us as much about your situation as you can: the more detail you give, the more useful our answer can be.
You do not need to use your real name. Please do not include your full address, phone number, email address, or the names of other people. We may edit or remove identifying details for privacy and legal reasons.
Comments are moderated before publication.