Claiming for Late Delivery

@Lesley - you should definitely follow this up with the company, by letter in the first instance. Have you looked at the terms and conditions? It may say something about delivery in there. You could also maybe threaten to take it to Money Claims Online.

Well, I am so very disappointed in UPS the carrier service. They were contracted to deliver our two suitcases to our hotel in Southampton for our 40th Anniversary cruise to USA and Mexico. Alas they did not arrive on the day, we tried to get them delivered on our sailing day but no luck. We had to buy emergency clothing in Southampton as we would not have had a change of clothing for two weeks, our laundry bill was quite substantial. We had to arrange to get our cases to our first port in USA which was Charleston at a cost of £510 which UPS refuse to reimburse us for. I do not think this is the acceptable manner in which a company as large as UPS should behave. What do you all think?

I'm in Pushkar, Rajasthan used a local courier here at the recommendation of the supplier who gave his personal guarantee for delivery in 8 to 10 days it was important that these two boxes be delivered on time because of the Xmas season. The parcel sent out Nov 24 arrived in NY on Nov 29 parcel should of arrived at destination on Dec 4. Parcel sat in NY with a fedx number but never delivered to fedx because the courier stopped the shipment which is what the shipping company said gave the couriers name said they received an email.I had given the money for the courier to the supplier to pay. I had someone in the U.S. call Fed Ex to find out where the shipment was and had someone call them to find out the problem. They where told that the courier stopped the shipment because of non-payment with an email and all he had to do was contact them to get delivery sent out. When contacting the courier he lied and said that one of my boxes is in London and the other in NY after giving me the Fed Ex number, the courier never told me that the supplier never paid him at that time.I had received the company name that was holding both the boxes their man office in Delhi so the supplier called the office to see what the problem was and the manager there said that the courier owed him over three lack rupees so that is why the shipment was stopped. The supplier had a relative go over and take care of the problem in Delhi so he said because the next day the shipment went out but it was not delivered until Dec 18, 25 days from the day I gave them the delivery. The courier finally said to me a week before it was delivered that the supplier never paid me and now wants me to pay him, he said that is why I stopped the shipment but the shipper never approached me about this problem.The supplier has since told me not to pay the courier because my shipment was to late and that the reason was he didn't pay the shipping company.The supplier had given me credit on merchandise of 10,000 rupees and he said he didn't pay the courier but my payment is made and I shouldn't pay him either because of bad service.The courier is requesting I pay him and I don't trust either one of these weasels.I don't think I should pay the courier because of deficiency of service.